Delivery, sorted - problems facing online retailers.
The current postal strike has a been the hot topic for the past few weeks, particularly amongst us small businesses running online shops. It has created a very lively debate on the rights of workers, universal postage and privatisation but most of all on delivery of a service and customer satisfaction. Some customers have told us that want to continue to support the Royal Mail and others have said that they absolutely need their order for a birthday present that week. The conclusion we have come to here at Julianna Grove is that we would like to offer both options for customers so that they can choose for themselves.
At the checkout customers can now opt for a a delivery service by private courier, this is priced at £3.95. Or they can still have their orders delivered at our standard rates by Royal Mail but they need to be aware that delivery times may be affected because of the postal strikes.
We hope that this satisfies all our customers and that we are not too adversely affected by the strikes.
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