|
Julianna Grove Presents believes that style and beauty can still be environmentally friendly and have ethical principles. All the products in the Handmade Collection are assessed not just in terms of style and quality but also for the environmental and social impact of its raw materials and method of manufacturing. The main areas that we use when assessing each product are explored in detail below. We appreciate that it is difficult for every product to be greener than green and whiter than white and therefore a product may only belong to one category. However, we believe that each of these categories has value and by providing this information our customers can make a decision based on what is important to them.
Handmade products are better for the environment than their mass-produced counterparts. No, or little, manufacturing means a lower carbon footprint and being UK based means minimal transport emissions. In addition handmade products are not seasonal designs to be replaced again but they are made to be cherished; they have longevity. In fact arts and craft products are often referred to as the antiques of the future. They are not part of the modern 'throw-away' society and because of this they have an intrinsic environmental benefit.
This category is reserved for products that go that extra eco mile or offer a successful environmentally friendly alternative to a mainstream equivalent. For example our candle range is made from soy wax which is a 100% natural plant based product which is GM free and biodegradable. This environmentally alternative to toxic paraffin burns longer, cleaner and cooler.
We are also very excited to be the only UK outlet for the art work by Lisa Derevycka. She is highly knowledgeable and skilled in colour ‘paint making’ and her work is created solely from natural pigments. She uses a variety of products such as stone, chalk, ochre, saffron and gold leaf. Predominately mineral pigments are used for their longevity and each painting is finished with a vegetable based bond in order to ‘fix’ the pigments.
Finding new uses for things which are broken, out of date or just no longer needed can be difficult but artists and designers are at the forefront of addressing this issue. They are using their creativity, imagination and hard earned skills and techniques and taking the concept of reusing into a whole new dimension. We are proud to be promoting so many of these ‘re-design’ products as part of this collection, for example Julie Robertson makes new jewellery from broken watch fittings.
One of the reasons we are passionate about handmade products is because they are not mass-produced, seasonal designs to be replaced again but are unique products to be kept and cherished. This longevity means that handmade products have is an intrinsic environmental benefit. However, we are aware that accidents do happen so we have set up a ‘re-use’ scheme whereby if a ceramic product purchased from us is broken, it can be sent back to us and it will be reused by an environmental artist in a mosaic.
We use reused packaging as often as we can and are big fans of scrapstores which is where most of our gift boxes come from. Scrapstores are an amazing resource and very cheap, if you don’t know where your nearest one is then visit the UK directory.
If we can not use reused packaging then we use recycled or packaging made from a sustainable source.
It may be the last of the three R’s but it is still very important. We work with artists who use recycled materials in their designs, such as our card range. We also choose to include in our collection products which at the end of their life can be recycled, and therefore not go into landfill.
The natural materials used in these products are sustainably managed, for example one is planted for every one used. Sometimes the sustainable source is not the raw materials of the product but is part of the processes of making the product, for example Hugh West’s ceramics are fired in a wood burning kiln for which he uses a local sustainable source of wood. On occasion the natural materials grow naturally to replenish themselves at a sustainable rate. For example our gift wrapping paper and ribbons are made from fair trade bamboo and not one tree has been felled to obtain the raw material to make them.
A large proportion of our products are handmade in the UK meaning that their transport emissions are low. On the occasions when they are made by designers abroad than we use sea-freight to ensure no air-miles are created by us. In addition we wanted our delivery system to be eco friendly and therefore we offer our international customers the option of having their products delivered by sea-freight.
Fairtrade is concerned with better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world. By requiring companies to pay sustainable prices fairtrade addresses the injustices of conventional trade, which traditionally discriminates against the poorest, weakest producers. It enables them to improve their position and have more control over their lives.
Organic products have been grown by using agricultural practices that avoid the use of synthetic chemicals in favour of naturally occurring pesticides, fertilizers and other growing aids. These synthetic chemicals are detrimental to farmers’ and factory workers’ health and also pollute rivers, seas and the earth’s water table.
We understand the importance of supporting the rural economy and are therefore committed to working with designers and suppliers in rural communities.
[ top of the page ]
|
|
("Conditions") UK VERSION DATE: 14th November 2006
Scope & Application. These Conditions apply to all purchases of products ("Products") which are sold through this website ("Site") by: (a) Julianna Grove presents of 3/5 Browns Close, 65 Canongate, Edinburgh EH8 8BT (references to "Julianna Grove presents", "us", "we" or "our" being construed accordingly) the seller, to (b) you, the purchaser (references to "you" or "your" being construed accordingly). By placing an order on this site you agree to abide by these Conditions. If you are a "consumer" (purchasing outside the scope of your business), then these Conditions do not affect your statutory rights where these cannot be limited or excluded by applicable law.
Representations. You represent that information provided by you when placing your order is up-to-date, materially accurate and is sufficient for us to fulfil your order. You also represent that you have legal capacity to enter into a contract. Unless agreed otherwise or required by applicable law, any warranties provided in relation to Products only extend to you on the understanding that you are a user and not a reseller of those Products. No warranty, commitment or any other obligation should be assumed by you on our behalf or on behalf of a Product manufacturer, licensor or supplier without our express prior written consent.
Price and Terms of Payment. We cannot confirm prices prior to acceptance of your order. Prices payable for Products are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices (unless stated otherwise) are in the currency quoted on the Site and remain valid for 30 days.
We reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to Product dispatch. In such event if you choose to continue with fulfillment of the order, you acknowledge that the Product will be provided in accordance with such revised description or corrected price.
You can order and pay online by MasterCard, Visa or Switch. After processing your payment by credit card, we do not retain your details, which means you will need to resubmit this information when you place a further order on this website. We will charge credit or debit cards at the time you place your order. We reserve the right to verify credit or debit card payments prior to Acceptance.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not confirm acceptance of the order, no contract will be formed, and we will not be liable for any delay or non-delivery.
Prices include VAT, if applicable. Postage and packing may be an additional charge, for details please see the Postage and Packing page on this web site. The places that we deliver to are listed on the Delivery policy. Unless otherwise specified, prices quoted are exclusive of the costs of shipping or carriage to the agreed place of delivery within the Territory .
Product Descriptions. Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the Products.
Offer, Acknowledgment and Acceptance. All items prices, quotations and descriptions made or referred to on the Site are subject to availability. We make every effort to ensure that items appearing on the Site are available but cannot guarantee this and so we may reject your order (without liability).
The information displayed is considered as an invitation, not as a confirmed offer for sale and may be withdrawn or revised at any time prior to our express acceptance of your order. Your order constitutes your offer to us to purchase Products on these Conditions and is subject to our subsequent acceptance. Any acknowledgement of your order by us does not constitute a formal acceptance of your order. The contract is confirmed upon us dispatching your order of Products.
If we are unable to process or fulfil your order we will refund any prior payment that you have made for that item. We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period. You must make sure you print a copy of all such documents and these Conditions for your own records.
Delivery and Risk. We aim to process your order within 48 hours, but please allow up to 14 days for delivery. Delivery timescales/dates specified on the Site, are estimates only. We endeavour to meet such timescales/dates, but do not undertake to dispatch Products by a particular date or dates and shall not be liable to you in respect of delays or failure to do so. If we have not delivered the Products within 30 days of the date given in our acceptance you may cancel the contract. We will refund any money paid by you unless the item is marked as MADE TO ORDER in which case we will have contacted you to confirm an extended delivery date.
Delivery shall be to a valid address within the Territory submitted by you and subject to our acceptance (“Delivery Address”). You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.
If you refuse or fail to take delivery of Products provided in accordance with these Conditions, any risk of loss or damage to the Products shall nonetheless pass without prejudice to any other rights or remedies we have:
We shall be entitled to immediate payment in full for the Products and either to effect delivery by whatever means we consider appropriate or to store Products at your risk;
You shall be liable to pay on demand all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery;
We shall be entitled 30 days after the agreed date for delivery to dispose of Products in such manner as we determine and may set off any proceeds of sale against any sums due from you.
Where we deliver Products by installments, each installment constitutes a separate contract and any defect in any one or more installments shall not entitle you to repudiate the contract as a whole nor to cancel any subsequent installment.
Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties. You should contact the local customs office in the relevant jurisdiction for further information on customs policies or duties. If any license or consent of any government or other authority is required for the acquisition, carriage or use of the Products by you, you shall obtain such license or consent at your own expense and if necessary produce evidence to us on demand.
Save as otherwise provided in these Conditions, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or that of any carrier or transport provided by you, whichever shall occur first.
Rejection, Damage In Transit. You are responsible for checking Products upon delivery and verifying that they are in satisfactory condition, in accordance with their description and complete. You may at your cost return purchased Products in accordance with these Conditions or any applicable Returns Policy referred to on the Site. Except to the extent required as a result of any mandatory rights you have as a consumer under applicable law or the Julianna Grove presents Guarantee set out below you shall not be entitled to reject the Products in whole or in part.
Retention Of Title. Title to Products shall not pass from us to you until payment in full of the price in respect of such Products. We reserve the right (subject to applicable law) to repossess any Products in respect of which payment is overdue, declined or lapsed and thereafter to re-sell the same. For this purpose, you hereby grant us an irrevocable right and license to our servants and agents to enter upon your premises during normal business hours. This Condition shall continue in force notwithstanding termination of the contract howsoever caused.
Julianna Grove Presents Guarantee. If you are not entirely satisfied with any item you receive, or it has been damaged in transit, please return it to us (in its original packaging and with all relevant documentation) within 14 days. Prior to returning the item contact us for a returns number. We regret that piercing products such as earrings for pierced ears cannot be returned, nor underwear for hygiene reasons. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.
Refunds will be issued within 30 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, Julianna Grove Presents reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.
If you would like further information regarding the products or delivery options, please telephone our customer services team on 07939 065 071.
Alternatively email info[at]juliannagrovepresents.com Please note our opening hours are Monday to Friday 10:00-18:00.
Cooling Off Period. As a consumer, you will have a legal “cooling off period” of up to seven (7) working days after the date of delivery of the Products during which you may cancel your order for any reason without penalty. Such right to cancel terminates if you use the Products and does not apply to Made To Order, bespoke or customised Products made specifically to your order.
All cancellation notices must be in writing (including email) and addressed: Julianna Grove Presents, 3/5 Browns Close, 65 Canongate, Edinburgh, EH8 8BT or email info@juliannagrovepresents.com. The notice will be treated as given on the day it was delivered to the above address (by hand); date of posting (if sent by post); date of fax transmission (if sent by fax); date of email to the above address.
If you exercise the above right to cancel, you must take reasonable care of any Product(s) in your possession and (at your cost) either: return them to us (or our authorised representatives) or make them available to be collected (as requested). If you have paid in advance, you will be refunded within 30 days of giving the cancellation notice. This applies in addition to any rights you have under the Julianna Grove Presents Guarantee set out on this Site.
Complaint Handling Procedure. Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.
Personal Information and Your Privacy. We will observe applicable data protection laws and will not use information that does or can be used to personally identify you (“Personal Data”) other than as set out in our Privacy Statement below. (“Privacy Statement”). By submitting your Personal Data in relation to your order, you consent to such Personal Data being processed to fulfill your order and in accordance with the Privacy Statement.
Termination. If you fail to pay any amount by the due date or breach any of these Conditions then, without prejudice to any of our other rights, we may
stop any Products in transit
and/or suspend further Products deliveries
and by written notice, terminate your order and all or any other contracts between us and you.
Warranty. All Product specifications, illustrations and other information on the Site or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same.
Subject to any express provisions to the contrary set out in these Conditions, all terms, conditions, warranties and representations (express or implied by statute, common law or otherwise) are hereby excluded. We shall not be liable for any loss, damage or injury whether resulting from defective material, faulty workmanship, or otherwise howsoever arising and whether or not caused by us or our employees’ or agents’ negligence) except to the extent that applicable law prohibits exclusions or limitations of liability for intentional torts or gross negligence or other ‘wrongs’.
Liability Limitation. To the maximum extent legally permitted, our aggregate liability (whether for negligence, breach of contract, misrepresentation (except, if fraudulent) or otherwise) shall in no circumstances exceed the cost of the defective, damaged or undelivered Products (determined by net price charged to you) in respect of any single occurrence or series of occurrences. Even if advised of the same, we shall not be liable for: special, punitive, incidental, indirect, or consequential damages; or your inability to make orders or loss of income, revenue, profits, contracts, data, goodwill or savings.
To the fullest extent permitted by law and save where expressly set out in any license or elsewhere, we shall have no liability to you in the event of the Products infringing or being alleged to infringe the proprietary rights of any third party. In the event that the Products are or may be the subject of patent, copyright, database right, registered design, trade mark or other rights of any third party, you should refer to the relevant terms of the Product manufacturer and/or licensor/owner. We shall be obliged to transfer to you only such right or title as we have.
We do not exclude liability for (1) death or personal injury caused by our negligence (or that of our employees or authorised representatives) or (2) fraud. Nothing in these Conditions shall or be construed as limiting or excluding our liability or a manufacturer’s, licensor’s or supplier’s liability to consumers where under mandatory laws applicable in your territory, such liability cannot be excluded or limited by contract.
Governing Law and Jurisdiction. The Contract will be governed by the laws of Scotland and the parties to the Contract submit to the exclusive jurisdiction of the Scottish Courts. The language of any dispute resolution procedure or any proceedings will be English.
General. You shall not assign, transfer, charge or make over your rights under these Conditions. We shall not be liable to you nor held in breach of contract for any loss or damage which may be suffered as a direct or indirect result of us being prevented or delayed in the performance by reason of any circumstances beyond our reasonable control and in such event we may elect to cancel your order and refund any payments made.
You acknowledge that these Conditions supersede and cancel all previous agreements whether oral or written, express or implied, between us and these Conditions prevail over any other terms or conditions contained in or referred to elsewhere or implied by trade, custom or course of dealing to the fullest extent legally permitted.
We reserve the right to modify these Conditions without notice. No waiver of any term or condition of these Conditions shall be effective unless made in writing and signed by us. If for any reason any portion of these Conditions is illegal, unenforceable, or invalid under applicable law in the relevant jurisdiction, the remainder of these Conditions (to the fullest extent permitted by law) will continue in full force and effect.
[ top of the page ]
|
